Customer Testimonials
We purchase a nissan pathfinder 2025. 5 months later the paint was coming off. Ee reach the dealer and didnt want to help us, we went like 3 times to try to talk to different people. We contact nissan directly and they told us to contact Jaime Vega the parts mananger for a diagnostic for the paint. Call him for 2 days never answer or got a call back from his end. We didnt expect this kind of service to have from the dealership since we are loyal costumers for years and purchase few cars from here.
We have been Downey Nissan customers for 15 years. The Sale representative team have been amazing. Very reasonable, professional and flexible. Ricky is the best ! Over the years Ricky has help us . We feel happy with his service. 👍🏼💯
Muchas gracias por el excellente servicio que nos brindo Jairo Contreras, muy amable y al tanto nos fuimos muy contestos con nuestro KIA, excelente servicio Jairo 😊.
excellent service happy 😊 , they helped us get the car i wanted, would recommend them. satisfied
I had an excellent experience with Downey Nissan. Ricky helped me from the very beginning and assisted me with my new Nissan Pathfinder. I highly recommend Ricky if you're looking for a car and Downey Nissan. Excellent service.
I took my new Kicks because I had a problem with my Apple Car Play, It took just 10 mins to fix it I am really happy with the assistance of my Service advisor Julio Perez
I replaced my battery and the process was fast and efficient my advisor was Julio
Julio César Pérez was amazing completely honest and informative I will dill definitely come back and I recommend asking for julio
Muy buena atención de parte de el concesionario sobre todo de julio perez quien me atendio de manera super amable
Julio Pérez was very friendly he addressed all my needs the vehicle was repaired correctly at the first time
Julio Pérez was helpful and polite He explained all the works completed on my Altima
Very happy with the service it Was fast and the advisor explained the services my advisor Was julio
Julio Perez was courteous and polite he explained the services done on my Altima I’m happy with the service
Julio Pérez is a great service advisor, super friendly and helpful. No complaints at all. Good price and great staff.
Buen servicio para mi carro el Sr Julio perez muy atento y cordial contento con el servicio
I went in for an oil change around 8:30am they let me known that is going to be a two hour wait. I waited more than 3 hours before I went to ask for a status on my car. for them to tell me that they forgot to take in. They were very rude about it. They didn’t even apologize.
Got my car serviced yesterday Paul helped me and my daughter he was very friendly and polite and made our service very good. As well the waiting area was very comfortable and clean and the coffee was great. Thank you Downey Nissan Service and especially thanks to Paul.
Julio Perez is the best advisor, 100 % recommend. Good communication and great service. The staff is pretty kindly
Julio Pérez was polite and informed me about all the services were complete on my vehicle
Julio perez was my advisor the service was great and everything was snooth they explained all the jobs doe to my car clearly
Julio Perez muy atento y me explico Los servicios de mi carro super recommended and car wash coupon
Julio Pérez me atendió y cómo es de costumbre la atención fue sobresaliente , el carro tenía un recall y me prestaron incluso un carro
Jessine Guardado was extremely friendly and took care of whatever I needed. She made my experience very welcomed and pleasant.
Thank you so much to Cesar Paniagua and the team at Downey Nissan for the excellent service we received! We went home super happy with our new Nissan Z! My fiancé and I definitely recommend this dealership! Thank you all!
Julio Pérez the service was Amazing the advisor was knowledgeable and corteous I am Happy with the service
Wonderful customer service! Julio answers all questions and goes into detail about what is needed. It really gives me much ease in knowing my car is in good hands!
Julio Perez is a good service advisor at Downey Nissan. I’ve been coming to Downey Nissan for many years for service and it’s always a great time experience. Julio is very knowledgeable.
Outstanding service it was fast a timely convenient experience Julio Cesar was Excellent super recommended
Muy buen servicio el asesor fie ate to y edit o pendente de no carro
Downey Nissan is the best place to be. Staff are very knowledgeable and friendly. I would recommend. To everyone.
Beat service I’ve have in a long time. 1st time here and Paul Laube was great. I appreciate the attention and professionalism.
Julio was the best service adviser definitely recommend . Everyone here is great love this location
Julio Perez buenas atencion Cartesian en el servicio continue. Así y me guzra la marca nissan
Thank you, chris very much for all you did to service my car. You have very great customer service and made the process very smooth for us. Appreciate you once more! 🙂
Words can’t describe my happiness right now Frankie is the best salesman at Nissan Downey he took my stress away and got me into a new 2025 Nissan kick beautiful car . Thanks again Frankie for all your help
Julio is always very helpful and knows how to help us quickly. He always calls for updates and when he can’t reach us he leaves a voicemail to call him and also messages us.
Muy satisfecha con el servicio brindado muy servicial Brandon quien nos atendió muy servicial brinda un excelente servicio llegamos con mi esposo a comprar un auto y salimos con 2 muy satisfechos muchas gracias..
Ricky Avelar assisted me in purchasing a Nissan Frontier with no hassle and with speedy service. He helped me get a great deal that I am very satisfied with. I went there on my own not prepared to make a purchase and Ricky helped deliver my truck directly to my residence. Thanks again Ricky.
Has a great experience with Maury helps us out in our tier replacement alone with rim and tpms sensors.
We installed new tires on our truck service was fast and the advisor was really polite
Mauricio is awesome always look for him. He is always on top of the repairs on my car
Julio and Randy are great!!! Love coming here for service and things are always prompt
Julio Pérez he took my car for service he explained clearly all the recommendations. I recommend him Good work
Julio Pérez was my advisor I m pleased with his work , he heard all my needs , outstanding service
Julio Perez was my advisor he took the process really smoothly and understood all my needs with My truck
Julio in service department always has take care of my car as usual the service was outstanding
Jessine was incredibly great service will definitely come back !!!! Great location, great donuts and staff
Nicholas was great with me I appreciate his hand in helping me thank you so much
Herby in service is the best advisor that Downey Nissan has. Great customer service and very respectful. Go to him when you go to Downey Nissan. You won’t regret it.
Nicholas Licerio-Diaz has been been extremely helpful and responsive in assisting me with my service needs.
I had an outstanding experience at Nissan Downey, and I want to give a special shoutout to Christian De Leon for making it so seamless. From the moment I walked in, Christian was professional, knowledgeable, and genuinely focused on helping me find exactly what I was looking for. He answered all of my questions with patience and made sure I felt comfortable with every step of the process.
What really stood out was his attention to detail and dedication to ensuring I got the best deal possible. It was clear that he truly cared about my satisfaction, not just making ... Read More DealerRater - Sep 6, 2024
Herby is the only one I go to great service I defiantly recommend Downey Nissan service department
I had an excellent experience at Downey Nissan. Frankie was incredibly helpful, guiding me through the entire process with professionalism and a friendly attitude. The dealership was clean, and the team made everything straightforward. Highly recommend Downey Nissan if you’re looking for great service and a smooth car-buying experience!
My salesman frank was very helpful and knowledgeable on the cars. He was very patient and polite with me and made sure I left satisfied.
They did my transmission mount and didn't fully screw it on and after I took it back nothing but excuses that the cause might be vibration
I came for an oil change and tire rotation. Also, I mentioned that there was a sensor that kept turning on as I mentioned in the call. I got here and they wanted to charge me $270 for just inspecting the sensor. When last time I came for an oil change, they had told me it would be of no charge since it was included in the multi inspection. Downey Nissan needs to check their service advisors and educate them( Randy).
Worst lease experience I have ever had with a Nissan dealership. This is my 4th leased vehicle and the entire process at this location was a complete nightmare. Save yourself the hassle and errors and go to another location.
On Sat 5/13 i scheduled an appointment due to a recall on my Nissan Rogue 2020
I called the SERVICE DEPERTMENT in Downey and the technician stated to me that they would need to transfer me to another department for them to schedule me FOR THE SERVICE I stated ok.
I spoke with an agent which i informed him i would need a recall on my vehicle for the key fob, i was them scheduled for Monday May 15 7:am. Arrived at the facility at 6:45am waited till they opened Nory acknowledged me an asked may i help you i stated to her ... Read More DealerRater - May 15, 2023
Good morning I just wanted to share my experience with the Downey Nissan Company. It all began when I went to go look for a used car. I searched several places and I saw that Downey Nissan had a used car listed for sale for $21,000. It was a used car and I didn’t mind because I just needed it to get me to my destination because I commute 3 hours to and from school several days a week. When I went in I saw the car and it was decent. I chose it because of the price.
As we were ... Read More DealerRater - Mar 11, 2023
Purchased a new Nissan Frontier Friday evening from Jorge Garcia who was great to work with! Went into finance and completed the paperwork with George Secaira who was excellent as well, Management was friendly and they even delivered my car off to my home over 30 miles away. Had a great experience and very happy with my new truck! Thank you Downey Nissan!
I bought a 2017 nissan rogue and a year later the a.c started acting up! I took it in to get fixed and they "did" but again a year later it gave me the same issue. According to the service dep newer vehicles are giving more technical problems than older vehicles. That's the solution they gave me! So I have to pay $189 to get another diagnostic lol!!!!! THEY WILL DO ANYTHING TO SELL, THEN WHEN A CAR STARTS GIVING ISSUES THEY CANT DO A THING!!! Oh! & on top of that the roof top paint is turning ... Read More DealerRater - Oct 28, 2022
GOT SEVICE FOR MY CAR HECTOR HELPED AND HE WAS REALLY PROFESSIONAL AND POLITE IT WAS FAST AND EASY WILL CONTINUE TO GO THERE LOVE DOWNEY NISSAN
I would like to start this review with saying the service was unexpectedly horrid. In fact I have been car shopping for about the past 4 months, and I can with no doubt that this was by far the worst experience. We all know salesmen of all kind are pushy and sometimes annoying but there is a point where you draw the line between convincing someone to make a purchase and harassment. Jorge the finance man seemed to make it a goal to go way past this line. Jorge was very unprofessional, made me very uncomfortable, and was extremely insulting to ... Read More DealerRater - Jan 14, 2022
Servicio para El charro,lo peor que he visto en mi vida y Tengo 65 .the ido a muchos dealers.
This dealership does not get back to you when you want/need service. I leave messages and reply to their text messages and still no one has gotten back to me about a used car they sold me that ALREADY 6 months in had the check engine light on that turns off and on, the lights for the tires as well turn off and on. They never gave me my second key for the car, they’re so happy and do everything they can to sell the car to you but how come they don’t check the car itself before ... Read More DealerRater - Dec 8, 2021
Andres Padilla was excellent. Very tentative, knowledgable and informed. I also was impressed with your shuttle driver, he was friendly, personable, and gracious.
The service guy is always helping us out when something is wrong with our car.
Cesar Paniagua Was the man hooked us up with our trade in and brand new car
I think the Nissan dealer # In SoCal.!! Friendly people and great service.! Very professional workers.!
Always excellent service and friendly service with a smile. Quick and efficient. Treated like family.
I had an excellent experience with the dealer. No hidden cost and the dealer was very supportive. The price was also reasonable during this pandemic era.
My husband had been in contact with Maury and once I checked in, he took care of me right away and knew exactly what I was talking about. I was able to check in and leave in a rental within 20 min.
Mark Lee was my salesman. No pressure and very respectful of our wants and needs. After the sale of the Altima SV Mark took the time to show us all the great features and explained how they worked. When it’s time for my next car, Downey Nissan will be my first choice.
Unprofessional, bad customer service, bad in answering and returning calls
The dealership took care of my concerns. Carlos the service rep was excellent on customer service made everything smooth. Answered all my questions. Thank you.
Ask for Austin he was great sales person no pressure went out of his way to assist and his manager JJ my purchase was enjoyable
Recently purchased a car from Downey Nissan & everything was perfect from the start to end of our purchase! Thank you so much to Jason De La Torre for helping my family out! He was very helpful & went above & beyond for us! We appreciate your help!!
Maury Toro and the rest of the service team are always so helpful and nice. Status updates on my vehicle were very helpful Best customer service of all Nissan dealers we have been to in the past. The other dealers don’t come close to Downey Nissan.
Frank Linares is the best advisor you can ask for. Went above and beyond to ensure my 2020 Rogue had all of the necessary services it needed.
Charlie Trejo and Chris Deleon are the best!professional and very helpful.always cheerful..vehicle was always fix right the first time and was cleaned
I serviced my vehicle yesterday, Isac García was my advisor very great customer service I walked in without an appointment was in and out in no time! I have been a customer of this Dealer for 4 years!
Cesar was amazing sales rep! Explained everything about the vehicle and made sure if i had any questions before i left the dealership! Great work!
I was very satisfied with the treatment and the way in which everything about the purchase we made was explained to us, thank you for your help
Andres was very quick and helpful. He explained what had been done and made sure I understood. It was my first time at that dealership and he guided me through the dealership and windows I had to stop at. As I was waiting for my car he was keeping me posted on my wait time to get my car back
Briana R was very nice, and helpful. From the time I called on Tuesday evening to when I left with a rental on Wednesday. Thanks
I took my 2017 sentra for a diagnostic because it had a clicking noise . Carlos Quiñonez was very helpful and informative. Once diagnostic was done Carlos contacted me , we proceeded to get the drive belt replaced and radiator flushed they also took care of the clicking noise. Great service . Thank you Carlos.
The service advisor by the name Maury Toro was very attentive, polite knowledgeable and was concerned with my needs for my Nissan kicks vehicle. Mr Maury Toro was one of the first to approach me while dropping of my vehicle for assistance. Excellent!! I was happy with the service.
Very smooth visit. Andrea Padilla did a great walk around with me when I arrived and then kept me updated on the progress. In addition, the waiting area was very clean and pleasant with free WiFi and comfortable places to work.
Very convenient and having coffee and donuts while I wait plus washing my car at the end awesome thanks once again for being there J
Chris Deleon and Charlie Trejo are very professional and are the only advisors l will work with..Both are always very knowledgeable and helpful and pleasant
Great Customer Service!!! I love my advisor Maury Toro he always has the time to go over the review of my vehicle, he updates me in a timely fashion manner and when I pick my vehicle is always ready to go 🙂
Issac and the guys at Downey Nissan we’re very knowledgeable and friendly! I have peace of mind bringing my car here they never over charge and make sure I’m getting the right service and deals. I love bringing my car here and always have a pleasant experience!
There was an amazing Gentleman by the name of Maury who was prompt with getting me set. After the service he kindly explained all the updates to my vehicle as well as updated all my personal information. Amazing Service
Maury siempre a sido un exelente en su trabajo siempre me ayuda con esa sonrisa 😀 muchas gracias Maury Siempre estás ahí me tratas como tu familia
I will recommend this Dealer to my friends because the service is good, fast and friendly. I liked the video that I received that showed what’s the status of my car
good communication and great service, my car was ready at the time the nissan tells you. I will reccomend it to my family and friends
I took my truck in for an Alignment and Charlie was so helpful along with the technician Michael for being so quick! Downey Nissan is great!
Very good services and a outstanding staff every one is very kind and helpful you will feel the good vibe in this location highly recommended
The service at Downey Nissan on Firestone was very pleasant, they went over and beyond to take care of my car. They also offered free donuts, coffee and water. My kids were with me so they were excited for the donuts. But the service was excellent and they took care of the problem on my car, two thumbs up.....